Privacy Policy

Effective date: [September 9, 2025]

Who we are. La Jolla Center for Facial Plastic Surgery ("La Jolla Center," "we," "us," or "our") operates the website [your domain here] and related services. This Privacy Policy explains how we collect, use, and safeguard personal information when you visit our site, contact us, or interact with our communications, including SMS/text messaging.

If you have questions, contact us at: [email protected] • 858-658-0595 • 5445 Oberlin Drive #200, San Diego, California, 92121, United States

1) Information We Collect

Contact details (e.g., name, email, phone number).

Appointment and patient inquiry details (e.g., procedure interests, dates, notes you provide).

Website/device data (e.g., cookies, IP address, pages viewed). See “Cookies & Tracking.”

Communications (e.g., email, call notes, and SMS/text message interactions).

We collect information directly from you (e.g., forms, bookings, calls, texts) and automatically via cookies/analytics when you use our site.

2) How We Use Information

We use information to:

Provide, schedule, and manage services and appointments.

Respond to inquiries and customer support requests.

Send service and account-related communications (including SMS), plus optional updates you request.

Improve our website, services, and communications.

Maintain security, prevent fraud/abuse, and comply with law.

3) Disclosure to Service Providers

We use carefully selected service providers (e.g., hosting, CRM, messaging, analytics, customer support) to operate our business and fulfill the purposes above. These providers are permitted to process information on our behalf and for our instructions.

Required A2P Mobile/SMS Disclosures

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

Text messaging originator opt‑in data and consent will not be shared with any third parties except for aggregators and providers of the Text Message services.

If any section of this policy lists categories of disclosures, all such categories exclude text messaging originator opt‑in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

4) Your Choices

Email/SMS preferences: You may opt out of non‑essential emails using the unsubscribe link. For SMS, reply STOP to end messages. (You may still receive essential transactional messages.)

Cookies/Tracking: See “Cookies & Tracking” to manage browser-level controls.

5) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

6) Security

We implement reasonable and appropriate administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

7) Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 (or a higher age where required). If you believe a child has provided personal information, contact us and we will take appropriate steps to remove it.

8) International Users

If you access our services from outside the United States, understand that your information may be processed and stored in the U.S. where privacy laws may differ.

9) Cookies & Tracking

We (and providers acting on our behalf) may use cookies and similar technologies to operate the site, remember preferences, and measure performance. You may set your browser to block or delete cookies; some features may not function properly without them.

10) Changes to This Policy

We may update this Policy periodically. Changes will be posted here with a new effective date. Material changes may be communicated by additional notice consistent with applicable law.

11) Contact Us

Questions about this Policy or our privacy practices? Contact [email protected] or 858-658-0595.

Addendum: California Notice (Optional – for CPRA alignment)

If you are a California resident, you may have certain rights regarding access, correction, deletion, and limitation of use/disclosure of your personal information. We do not sell personal information. To exercise rights, contact us at [email protected] and include “California Request” in the subject line. We will verify your request consistent with applicable law.

Important A2P Note: Regardless of any other disclosures in this Policy or the California Notice above, all statements herein exclude text messaging originator opt‑in data and consent, which will not be shared with any third parties, excluding aggregators and providers of the Text Message services.